What We Do

Smart WFM is a professional services consulting company.

We focus on delivering compliance, productivity and experience solutions by tailoring UKG® technology.

We have deep domain expertise in UKG Pro Workforce Management™ (formally UKG Dimensions®) and UKG Ready® across time, scheduling, HR along with Boomi integration.

Our team has skills across various industries including, manufacturing, healthcare, retail, finance, gaming, transport and logistics, construction, and government. Our functional skills include award interpretation, UKG solutioning, integration, training and project management.

Our key focus region is APAC with significant capability in Australia.

PROJECTS DELIVERED

UKG Pro WFM

MODULES DELIVERED

UKG Ready

CONSULTING TEAM

Australia, Philippines, India, Singapore, USA

Trusted by clients across Australia and the globe to deliver business outcomes by tailoring UKG solutions.

Compliance

Increase your Enterprise Agreement, Awards and HR compliance by leveraging Smart WFM’s extensive experience of configuring Australian awards and entitlements in UKG.

Our key focus areas include:

  • Award Interpretation
  • Enforceable undertakings
  • Traceability of decisions taken
  • Working with upstream and downstream providers (eg HR and Payroll technology platforms) and departments (eg Legal, IR, Audit)
  • Configuration of UKG technology

From January 1, 2025 the Closing the Loopholes bill will take full effect with companies being liable for significant penalties and directors liable for goal sentence for deliberate underpayment. We specialize in working with you to derisk incorrect under and overpayments.

Productivity

At Smart WFM we focus on productivity associated within the WFM and HR domain. At its core, productivity is about doing things more efficiently and effectively to get greater value from your people and your investment. WFM & HR productivity can include:

Introducing Automation: Automating manual processes (like rostering in spreadsheets and manual leave management processes) can reduce manual effort and streamline operations.

Introducing Workforce Planning Tools via Analytics & Reporting: For example, by categorizing shifts according to skills, certification and volume requirements, and automatically matching these shifts to available staff who meet these requirements.

Introducing Resourcing Cost Analytics: Visualizing resource costs by shift gives you the opportunity to minimise overtime spend or additional resource expenses.

Increase manager productivity by allowing employees to self-manage certain types of transactions eg. Shift swapping selection.

Some of the benefits of introducing productivity measures include:

  • Increased efficiency
  • Increased accuracy & data integrity
  • Improved decision-making
  • Enhanced employee engagement and experience

From a HR perspective, ensuring onboarding and offboarding tasks are designed to minimize delays and bottlenecks, and reducing the need for costly manual interventions.

Experience

In modern workplaces, we want our work experiences to be as seamless as possible. Employees expect user-friendly, intuitive and productive user experiences that are underpinned by digital technology.

Within the WFM and HR domain this could look like:

  • Being able to view a work roster, apply for leave and nominate shift preferences, from a mobile app.
  • Receiving an automated digital message on a mobile device, offering staff the option to fill a vacant shift. Staff being able to set availability for work so, they can optimize their free time outside the workplace.

As a customer, this could mean ensuring that my time waiting in the queue at the department store or emergency ward is as short as possible.

From a HR perspective, enabling employees and managers to do activities themselves, as well as having access to relevant information to inform decision making.

UKG Technology

Smart WFM is a passionate UKG technology partner. Our customers tell us our work is of high quality and we help them solve their complex business problems. We excel in working with our customers to understand what they are trying to achieve and turn these into practical and measurable system outcomes.

We solve all types of business problems with UKG technology using our depth and breadth of skills in the UKG Pro WFM, UKG Ready, Boomi and technology areas.